Get in touch

Credit Cards

You can contact us by secure messaging, mail or phone.

Secure messaging

You can send a secure message on Account Center. Find your card to get started.


Send mail to the Comenity address for your account. The bank is listed on your statement and your card.

  • Comenity Bank
  • P.O. Box 182273
  • Columbus, OH 43218-2273
  • Comenity Capital Bank
  • P.O. Box 183003
  • Columbus, OH 43218-3003


You can also call us at the Customer Care number found on your statement, the back of your card and the bottom of any Account Center page for your card.